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Being a business owner can be hard work. Let’s make it easier.
How To Get Your Employees To Do What You Want Them To
Does it drive you crazy when your employees can’t follow instructions?You ask them to do one thing and they do something else. What you say (or think you’ve said) gets misinterpreted. Does the job often turn out nowhere near like you expected, or wanted? Most business...
5 Sure-Fire Ways To Lose Your Customers
It's said that the purpose of a business is to create a customer. This might be true at a basic level. But it also points to the reality that one of the ongoing purposes of a business should be to KEEP a customer. As business owners we can't argue this point. But...
How To Find A Work/Life Balance
For many business owners time is as precious, and sometimes seems as scarce, as money. Striking a balance between work and personal time can be a constant struggle. You might be working 12 hour days, or longer. Even more than 5 days week. There are never enough hours...
5 Ways To Build Brilliant Customer Relationships
In today’s world exceptional customer relationships are more important than ever. This means you not only need to build these relationships - you need to keep them. You want relationships that are strong. Customers that are not only fans, but become raving advocates....
Cash Flow: From Juggling Act To Peace Of Mind
Any business owner will tell you that managing cash flow can be a juggling act. It’s one of the most common problems you'll lose sleep over. If you can gain control of your business’s cash flow you’ll reduce stress and improve your peace of mind. 5 Ways You Can...
Unsure Of What The Future Holds For Your Business?
Right now, a lot of business owners are nervous and unsure of what the future holds. Some will already know that they’re in trouble. Some will be sure they need to change. Some will want to change. The unprecedented circumstances we find ourselves in means there are...
What’s Next? … “Never Let A Good Crisis Go To Waste”
Our last two posts focused on “right now”. We've talked about how to look after yourself and your people. How to focus on what you can control (pretty much eliminating the stress about what you can’t control). Many of our readers watched the YouTube videos in the...
What Now? … Time To Be In Action
During the 1980s a distinguished client defined his key criteria for business investments:“Fun and money” he stated “…and if there’s no money there’s no fun”! In the years since, these words of wisdom have governed our thinking. They've also influenced the advice we...
What’s Important Right Now And What You Can Do About It
(Content of Full Focus newsletter - Mon, 6 Apr 2020) Like us, you’ve no doubt had plenty of emails and communications over the last week. It can be pretty overwhelming, not to mention repetitive of something that’s not very good news. Not good at all. Many of our...
Family Business Friction: How To Fix It
Starting a family business is usually straightforward. But it can become complex to manage and complicated to exit. Conflicts over debt and other relationship issues are often the central cause. Failures can occur in any family-owned business. When they do, it’s often...