Terms of Trade

General

Initial meetings or discussions are held on the basis of NO CHARGE and NO OBLIGATION, until such time as we have identified, and you have approved, a project that will help achieve what you want.

No surprises

Our fees are always set in advance to eliminate uncertainty.

One-off projects

Half our fee is payable on engagement with the balance on completion, or on an agreed date.

Ongoing projects

A monthly or weekly ‘retainer’ is set and paid in advance (usually by automatic payment).

Incentivised outcomes

When appropriate, a performance incentive is agreed on (in advance), in addition to our fee.

Unconditional Satisfaction Guarantee

We are proud to offer all of our valued clients a full unconditional guarantee of satisfaction:
If you are not happy with our services, you pay nothing.  No questions asked.