How we work with you

Our work often begins by evaluating where you are at the moment together with where you want, or need, to be.  Then we put clear steps in place to get you there – cutting through any confusion and uncertainty.  

Specialised aspects, such as your legal and financial structures, are sometimes facilitated and coordinated with other professional consultants.   You will be provided with solutions and guidance on their implementation to achieve your objectives. 

You will be given completely independent advice.    You don’t need to worry that Full Focus may be steering you in a particular direction to benefit ourselves or anyone else – except you!  We have no entrenched arrangements with any suppliers so you can be assured that your best interests are always paramount.  You will have the benefit of real independent advice from someone with NO hidden agenda!

In working with clients, we will often find that previous advice is segmented and piecemeal.   This is sometimes a result of the narrow focus of technical and specialist consultants.   All these segments are brought together for you.   The “big picture” (personal and business) of your lives is looked at.   Every facet of your life is taken into account, to make sure everything fits together.   We take a very “wholistic” approach in our commitment to your success.

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 No surprises

Our fees are always set in advance to eliminate uncertainty.  Half our fee is payable on engagement with the balance on completion, or on an agreed date.

Incentivised outcomes

When appropriate, a performance incentive is agreed on (in advance), in addition to our fee.

Our operating standards

When we work with a client, we have operating standards, or commitments, both to ourselves and you, as our client.   We also expect a certain commitment from you in order to do our job well and efficiently, providing you with the best result possible.

We will always be looking for new ideas for you and your business, to significantly improve your effectiveness and move you ahead confidently.

We will always challenge existing methods and endeavour to provide unique and innovative concepts.   In this way we seek to expand your ability to keep pace and be successful in a world of constant change and rich opportunity.

Our aim is to demonstrate professional excellence in everything we do.

To that end, we are committed to –

• Providing extraordinary performance in all areas of our work
• Building and sustaining long-term working relationships
• Conducting our services so you are happy with every encounter you have with us
• Making a difference in your life
• Operating with unquestioned integrity
• Being seen as a potent resource for achieving your goals.
• Doing what we say we’re going to do
• Seeing it through to the end.

We request that you –

• Make legal and financial documents available if requested
• Provide contact details of existing professional advisors, allow us to contact them if required, and give your permission for them to discuss your needs with us
• Relate to us with candidness, honesty and truthfulness
• Disclose all necessary information
• Be prepared to consider (and test) any strategy or suggestion
• Be prepared to change (to achieve your goals)
• Honour your financial commitments to us, on time
• Introduce us to others who you think we could help. Full Focus rarely advertises.  Almost all our business comes from introductory referrals.  See our article “How we will handle your referrals”.
• Do what you say you’re going to do
• See it through to the end.